Frequently Asked Questions

Below you’ll find answers to commonly raised questions. If you’re a new or existing customer, feed your curiosity.
Is your answer not listed or do you have other questions? Connect via our live chat service. Our technical team is always ready to assist you.

  • What type of websites can you help me with?

    We can help you with almost any type of website or web application, whether static or dynamic. We can develop personal, business, blog, e-commerce, landing page and academic or business management applications depending on your needs.

  • What is the detail required in the website design process?

    Normally we require a logo, contact information, main navigation details, and content as determined by the navigation or main pages. Whereas for a database-driven website we need data field information to capture and store in the backend.

  • How much do you charge for web development?

    Website development charges are completely based on your requirement. Do not hesitate to contact us to obtain a quote for your own project.

  • How long does it take to design a new website?

    People ask for the time elapsed in the website design process, we say a normal website takes approx 15-20 working days if all materials are properly aligned. The timeline varies from project to project. Some sites are small, others are large. It also depends on the possibilities, because some websites need different kinds of integration APIs, which required research and development, so of course, the time will vary.

  • What does your web design process look like?

    We've built a successful eight-step website design process over a few years of professional experience. No one understands your business and your customers better than you do, and the experience and insights you bring to the table are an important part of the discovery and strategy phases of our design process. Learn more about our website design process.

  • Will the website be responsive mobile friendly?

    Yes, all of our websites are responsive web designs. They are optimized for mobile devices and adapt to the screen size of the latest mobile devices.

  • Will the website be SEO friendly?

    Yes, our websites are SEO optimized, which means that we develop them following SEO performance rules. This is also called on-page SEO. However, we do not guarantee you any search engine rankings.

  • What languages ​​do you use to develop websites?

    We use PHP and its frameworks like Laravel or Codeigniter for a custom website or web application development and CMS like WordPress for theme-based website development. Additionally, we use HTML, CSS, JQuery and Vue JS for front-end work.

  • Do you redesign existing websites?

    We certainly can! It is important to carefully address website redesigns to ensure that the reasons for the redesign are valid. This ensures that the project becomes an overall success from an ROI standpoint.

  • Do you work with other platforms like Magento, Joomla, Drupal?

    No. We are primarily a Laravel Development firm. By choosing to build with the Laravel platform, we have become Laravel experts over the years and can create any type of highly customized solution for our customers.

  • Will I be able to update the site myself when it’s finished?

    Yes! We love when our customers take control of their websites and learn how to manage them themselves. We will provide you with a set of instructions or documentation to help you find your way around.

  • Can you fix my existing website?

    Yes. But if your website was created by another team, you should consider it. Accepting a web development project of this nature requires a significant investment in discovery by our internal team to analyze the website to understand how it works, how it is built and how everything is connected. Towards the end of what may seem like a simple project. But the total cost of this may be higher than your expectations.

  • I already have a website and it needs to be updated. Can you help me?

    Yes. We would be happy to look at your existing site and provide you with a quote for updating it.

  • Can I get web e-mail address with my website?

    Yes you can have email and you will probably wish you set-up several email addressed e.g.,,

  • Do you offer search engine optimization?

    Yes, we offer search engine optimization services. We can make necessary changes and updates to optimize your web pages.

  • What graphic design services do you offer?

    Yes, we offer graphic design services related to websites. We do web UI or template design, logo, favicon, icon design and corporate branding design including social image design for marketing.

  • Can you help with my social media?

    Unfortunately no. We specialize in web design and development. We've been keen to avoid becoming a jack of all kinds of agency (ie. a marketing agency). If you are looking for a kind of assistance, we are not for you!

  • Can you provide domain and hosting services?

    We are not a domain or hosting provider, but we can handle everything from domain registration to hosting purchases on your behalf.

  • Will you buy the domain for me?

    Of course. It's the least we can do. As long as it's available for purchase.

  • Who will own the domain?

    The domain will be yours. We register the domain in your name and address and you own it. This means you have ultimate control of it.

  • Can you design a logo for my business?

    Yes, our professional creative design team can design your company brand logo according to your business concept.

  • Do you provide support after the website development is complete?

    Yes, we offer 3 months of FREE support once the website is up. Support includes monitoring and correcting website downtime and any issues or bugs identified in the existing website. You can opt for our maintenance packages once the free support period is over.

  • Will you maintain my site for me?

    We can! We provide ongoing support for many of our clients. You can connect with us to get your pricing plan.

  • What if I need help on my site along the way?

    Don't worry, contact us and then let us know what problems you have encountered. Our technical team will always be with you for any kind of valid assistance.

  • How does the payment process work?

    We are happy to work with a 50% down payment during the contract and the other 50% payable when the development is completed and signed off.

  • What payment methods do you accept?

    We accept the following payment methods: Credit Cards (Visa, MasterCard, Express Card), Paypal, Payoneer, TransferWise and Binance.

  • How can I get an estimate for my project?

    The most efficient and accurate way to get a proposal for your business is to provide detailed requirements to our team. You can use our inquiry form to tell us about your concept.

  • Are there any hidden costs with web design services?

    No. We discuss your website requirements and price accordingly. Once you have placed your order with us, we will stick to our quoted price. However, if you add more requirements during development, the cost may be added depending on the situation.

  • Do you offer a payment schedule?

    Yes, we split the payment into two. The first 50% is usually paid once the contract is made and happy to move on. The next 50% is taken when the development process is complete and ready to be delivered.

  • Can I make the final payment when the site is ready to go live?

    We limit ourselves to collecting the debt before the handover of the project. However, you can test and verify your website on our own live server before accepting it. So that you can ensure everything is working as expected. We will deploy the site on your live server only after the final payment.

  • Do you offer refunds?

    Yes according to our terms and conditions. If your raised reason validated our terms then, our team will consider it based on the situation.

  • Which currency can I use to pay you?

    We usually accept USD. But we offer you some alternative options like EURO, CAD and BDT. We would also like to announce that we accept cryptocurrency which you can use as an alternative payment option.

Let’s talk about your project...

If you are ready to start a project or have questions about our process, send us a message.
We will be more than happy to help.